Cl9 Privacy Policy — User Information Protection
Cl9 takes the privacy of every Malaysian user seriously. This policy explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform.
Effective Date: 1 January 2026
Types of Information Collected
When you register and use the cl9 platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically through your use of the platform.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and securely manage your cl9 account.
Device and Browser Information
We automatically collect technical information including device type, operating system, web browser, IP address, and session data. This helps us detect unusual activity and improve platform performance across different devices.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we store transaction-related information such as the payment method used (DuitNow, FPX, or bank transfer), transaction amount, and date. We do not directly store full bank account numbers — this sensitive information is handled by registered payment providers that comply with local security standards.
Cookies and Usage Data
The cl9 platform uses cookies to store session preferences, streamline repeat logins, and understand how users interact with our content. You can manage cookie settings through your browser, though some platform features may be affected if cookies are fully disabled.
Purpose of Data Use
Cl9 uses the information collected solely for legitimate purposes related to platform operations. We do not use your information for any purpose beyond what is stated here without first obtaining your consent.
User information is used for the following purposes:
- Verifying your identity during registration and login
- Securely processing deposits and withdrawals in MYR
- Providing accurate and responsive customer support
- Detecting and preventing fraud, money laundering, or platform abuse
- Sending important account or transaction notifications
- Improving the user experience based on aggregated usage pattern analysis
- Complying with legal obligations and regulations applicable in Malaysia
Cl9 will not use your information to send marketing communications without your consent. You may withdraw that consent at any time through your account settings.
Data Storage, Security & Sharing
All cl9 user data is stored on servers protected by high-level encryption using SSL/TLS protocols. Access to personal data is restricted to authorised personnel only and is subject to strict internal controls.
We retain user information for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. When information is no longer needed, it will be securely deleted or anonymised in accordance with our procedures.
Third-Party Sharing
Cl9 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain circumstances, information may be shared with:
- Approved payment providers — to securely process MYR transactions via DuitNow or FPX
- Competent authorities — when required by Malaysian law or a valid court order
- Technical service partners — who support platform operations and are bound by strict confidentiality agreements
Any data sharing with third parties is carried out by minimising the amount of information disclosed and ensuring that recipients adhere to equivalent security standards.
User Rights Over Personal Data
As a cl9 user in Malaysia, you have the following rights regarding your personal information. cl9 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any information that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to applicable legal obligations.
To submit any request relating to your privacy rights, please contact the cl9 team by email at: [email protected]. We will process your request within 14 business days of receipt.
Policy Changes and How to Contact Us
Cl9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be published on this page with an updated effective date.
We encourage users to review this page periodically. Continued use of the cl9 platform following any policy update will be considered your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or would like to submit a request regarding your data privacy, please reach out to us via:
Response within 24–48 hours. You may write in Bahasa Malaysia or English. For more information about our platform, visit our FAQ page.
Your Privacy is cl9's Priority
We are always committed to ensuring your information is protected and managed responsibly. Register a cl9 account today and enjoy a secure betting experience in Malaysia.